Terms and Conditions

Effective Date: January 1, 2026  |  Last Updated: September 24, 2026

PLEASE READ THESE TERMS CAREFULLY. These Terms and Conditions contain a binding arbitration provision and a class action waiver in Section 21. Except for the limited exceptions described there, you and Sentri Security agree that disputes will be resolved by individual arbitration rather than in court, and you waive the right to a jury trial and to participate in a class or representative action. You may opt out of arbitration within thirty (30) days by following the instructions in Section 21.9.

Table of Contents

1. Acceptance of These Terms

1.1 Binding agreement. These Terms and Conditions (the “Terms”) form a legally binding agreement between you and Sentri Security LLC, a [STATE OF FORMATION] limited liability company doing business as “Sentri Security” (“Sentri,” “we,” “us,” or “our”). They govern your access to and use of sentrisecurity.com and any related subdomains, pages, forms, and online tools we operate (collectively, the “Website”), and they govern the commercial terms on which we provide security and related services (the “Services”).

1.2 How you accept. You accept these Terms by doing any of the following: (a) accessing or browsing the Website; (b) submitting a quote request, contact form, or other inquiry through the Website; (c) creating or using an account on our client dashboard; (d) signing a proposal, service agreement, work order, or post order with us; or (e) accepting, directing, or paying for Services. If you do not agree to these Terms, do not use the Website and do not engage Sentri to perform Services.

1.3 Acting for an organization. If you use the Website or engage Services on behalf of a company, agency, association, or other entity, you represent that you are authorized to bind that entity, and “you” refers to both you individually and that entity. Both are jointly and severally responsible under these Terms.

1.4 Order of precedence. If you have signed a written service agreement, master services agreement, proposal, statement of work, rate schedule, or post order with Sentri (each, a “Service Agreement”), and any term of that Service Agreement conflicts with these Terms, the Service Agreement controls with respect to the conflicting term only. All other provisions of these Terms remain in full force. Where there is no signed Service Agreement, these Terms govern the engagement in full.

1.5 Related policies. Our Privacy Policy and Cookies Policy are incorporated into these Terms by reference. Please review them.

2. Definitions

“Client”

Any person or entity that engages Sentri to perform Services, or that requests, receives, directs, or pays for Services.

“Client Data”

Data, records, documents, images, video, site information, post orders, and other materials that you or your Authorized Users supply to Sentri, or that Sentri generates for you in the course of performing Services — including incident reports, daily activity reports, patrol logs, GPS location and tour-verification data, and time records.

“Authorized User”

An individual whom a Client permits to access the Dashboard or to give instructions to Sentri personnel on the Client’s behalf.

“Dashboard”

Any password-protected client portal, application, or reporting interface Sentri makes available for viewing patrol data, incident reports, scheduling, invoices, or related information.

“Security Personnel”

Armed or unarmed security officers, patrol officers, fire watch personnel, concierge or console personnel, supervisors, and other individuals Sentri assigns to perform Services, whether employed or engaged by Sentri or by an approved subcontractor.

“Post Orders”

The written site-specific instructions, procedures, escalation paths, and standing orders governing how Services are to be performed at a Client site, as agreed between Sentri and the Client and as amended from time to time.

“Site”

Any premises, property, event venue, construction site, route, vehicle, or location at or on which Services are performed.

“Services”

Security and protective services provided by Sentri, which may include armed and unarmed guarding, mobile patrol, fire watch and life-safety compliance watch, event security, construction site security, retail and loss-prevention support, corporate and facility protection, concierge and access control, executive or asset pickup and drop-off support, and related consulting, reporting, and administrative services.

3. Who We Are

The Website and the Services are provided by:

Sentri Security LLC
1721 Broadway
Oakland, California 94612
United States
Telephone: (800) 925-8843
Email: sales@sentrisecurity.com
Website: https://sentrisecurity.com
Operations: 24 hours a day, 7 days a week

Sentri maintains regional operations in California, Texas, Arizona, New York, and additional markets identified on the Website. Regional offices are operational locations; the entity contracting with you is Sentri Security LLC unless a Service Agreement expressly names a different Sentri affiliate.

4. Licensing and Regulatory Status

4.1 Licensed operations. Private security services are regulated at the state level. Sentri holds, and will maintain in good standing for the duration of any engagement, the licenses and registrations required to perform the Services in each jurisdiction where we provide them. Sentri does not perform Services in a jurisdiction in which it is not appropriately licensed.

4.2 State licensing authorities. The Services are subject to regulation by the following authorities in our principal markets, among others:

4.3 Individual registrations and permits. Security Personnel assigned to your Site hold the individual registrations, guard cards, training certifications, and — where armed services are provided — the firearm permits and, where applicable, baton permits required by the state in which they work. Sentri conducts criminal history background screening on Security Personnel to the extent required by applicable state law.

4.4 Verification. You may verify our licensure directly with the applicable state regulator. We will furnish current license and certificate of insurance documentation on written request.

4.5 Scope of authority. Licensure authorizes Sentri to provide private security services. It does not confer peace officer status, law enforcement authority, or governmental power on Sentri or its Security Personnel. See Section 12.

5. Eligibility and Authority

5.1 Age. The Website is intended for business use by adults. You must be at least 18 years old to use the Website, submit a request through it, or engage Services. We do not knowingly collect personal information from children.

5.2 Lawful purpose. You may use the Website and engage Services only for lawful purposes. You may not engage Sentri to perform, assist with, or provide cover for any activity that is unlawful, that harasses or intimidates any person, that interferes with lawful protected activity, or that violates the civil rights of any person. Sentri will refuse or terminate any engagement it reasonably believes falls into these categories.

5.3 Screening. Sentri may decline to provide Services to any prospective Client, at its discretion, including on the basis of risk assessment, credit review, site conditions, licensing constraints, or personnel availability.

6. Permitted Use of the Website

6.1 Limited license. Subject to your compliance with these Terms, Sentri grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and view the Website for your own internal business or personal informational use.

6.2 Availability. We aim to keep the Website available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Website at any time without notice or liability. Our emergency and dispatch operations are reachable at (800) 925-8843 regardless of Website availability, and you should never rely on the Website to report an emergency. In an emergency, call 911.

6.3 Informational content. Content on the Website — including service descriptions, coverage areas, response-time discussions, blog posts, guides, and security guidance — is general information only. It is not a security assessment, a risk assessment, legal advice, or a professional recommendation for your specific circumstances, and it does not create any obligation on Sentri’s part. Service availability, staffing, rates, and coverage vary by location and are confirmed only in a written proposal or Service Agreement.

6.4 Third-party links. The Website may link to third-party sites and resources. We do not control and are not responsible for their content, products, policies, or practices, and a link does not imply endorsement. Your dealings with third parties are solely between you and them.

7. Prohibited Conduct

You agree not to, and not to permit any third party to:

• use the Website in violation of any applicable law, regulation, or these Terms;
• submit false, misleading, or fraudulent information through any Website form, or impersonate any person or entity;
• access or attempt to access any non-public area of the Website, our servers, or our systems, or defeat or circumvent any authentication, rate-limiting, or security measure;
• probe, scan, or test the vulnerability of any Sentri system or network, or breach or otherwise circumvent any security or authentication measure;
• introduce malware, ransomware, or any other malicious or harmful code;
• use any robot, spider, scraper, crawler, or automated means to access, harvest, or index the Website or its content, except for search engines operating in accordance with our robots.txt file;
• collect or harvest personal information, email addresses, or personnel names from the Website;
• use the Website or any Sentri content to build, train, or fine-tune a machine learning or artificial intelligence model, or to develop a competing product or service, without our prior written consent;
• frame, mirror, or reverse engineer any portion of the Website;
• interfere with or disrupt the integrity or performance of the Website, including by imposing an unreasonable load on our infrastructure;
• use the Website to transmit unsolicited commercial messages, spam, or advertising; or
• use the Website in any way that could damage, disable, overburden, or impair Sentri, or interfere with any other party’s use of the Website.

We may investigate suspected violations, restrict or terminate access, preserve and disclose records as permitted by law, and pursue any available legal remedy.

8. Intellectual Property

8.1 Our rights. The Website and its contents — including text, graphics, photographs, video, layout, design, user interfaces, software, databases, service descriptions, training materials, methodologies, report templates, and post order formats — are owned by Sentri or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, and trade secret laws. All rights not expressly granted are reserved.

8.2 Marks. “Sentri,” “Sentri Security,” the Sentri logo, “National Security. Local Precision.,” and related names, marks, and slogans are trademarks or service marks of Sentri. You may not use them without our prior written permission, and you may not use them in any manner likely to cause confusion or that disparages Sentri. Third-party marks appearing on the Website are the property of their respective owners.

8.3 Limited permissions. You may print or download a reasonable number of copies of Website pages for your internal business use in evaluating or administering Services, provided you retain all copyright and proprietary notices and do not modify the content. No other reproduction, distribution, public display, or creation of derivative works is permitted without our written consent.

8.4 Client materials. You retain ownership of Client Data and materials you provide to us. You grant Sentri a non-exclusive, worldwide, royalty-free license to use, reproduce, store, transmit, and process such materials solely to perform the Services, to maintain records required by law or by our insurers, and to improve our operations in de-identified or aggregated form.

8.5 Reports and deliverables. Incident reports, daily activity reports, and patrol records prepared for you are made available to you for your use in connection with the Site. Sentri retains ownership of its underlying templates, systems, and know-how, and retains a copy of all records as required by applicable law, its insurance obligations, and its record-retention policy.

8.6 Feedback. If you send us suggestions, ideas, or feedback about the Website or Services, you grant Sentri an unrestricted, perpetual, irrevocable, royalty-free right to use and exploit it for any purpose without obligation or compensation to you.

8.7 Copyright complaints. If you believe content on the Website infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent at sales@sentrisecurity.com, including the elements required by 17 U.S.C. § 512(c)(3). We will respond in accordance with the DMCA and may remove content and terminate repeat infringers.

9. Quote Requests, Inquiries, Electronic Communications, and Text Messaging

9.1 No contract is formed by a quote request. Submitting a contact form, quote request, or inquiry through the Website does not create a contract, does not obligate Sentri to provide Services, and does not obligate you to purchase them. Any rate, coverage area, response time, or staffing level discussed on the Website or in preliminary correspondence is an estimate only. A binding engagement arises only when Sentri issues a written proposal or Service Agreement and you accept it in writing, or when Services are affirmatively requested by you and commenced by Sentri.

9.2 Quote validity. Unless a proposal states otherwise, quoted rates are valid for thirty (30) days from issuance and are subject to site survey, confirmation of scope, verification of licensing requirements in the relevant jurisdiction, credit review, and personnel availability. Rates assume the conditions, hours, headcount, and duties described in the proposal; material changes may require a revised rate.

9.3 Accuracy of your information. You agree that information you submit is accurate, current, and complete, and that you will keep it updated. We rely on the information you provide to scope Services, assess risk, and assign appropriately licensed personnel. Incomplete or inaccurate information may result in an unsuitable staffing plan, delay, or additional charges.

9.4 Consent to electronic communications. By submitting your contact details, you consent to receive communications from Sentri electronically — by email, through the Dashboard, or by posting to the Website — in connection with your inquiry, your account, and the Services. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You may withdraw consent to electronic delivery of legal notices by writing to us, but doing so may prevent us from providing Services.

9.5 Telephone and operational text contact. By providing a telephone number, you agree that Sentri and its authorized representatives may contact you at that number regarding your inquiry and any Services, including operational, dispatch, incident, scheduling, and billing communications. These are transactional messages sent in connection with an active inquiry or engagement. They are not marketing messages, and they are separate from the opt-in SMS marketing program described in Sections 9.6 through 9.16. Message and data rates may apply. If you would prefer not to receive transactional text messages, tell your account manager or write to us using the details in Section 27 — but note that certain operational and safety notifications are integral to the Services, and declining them may limit our ability to reach you during an incident.

9.6 The SMS marketing program. Separately from the operational messages described in Section 9.5, Sentri operates an opt-in text message marketing program (the “SMS Program”) under the program name [Sentri Security Alerts & Offers]. Messages sent under the SMS Program may include service announcements, new coverage areas, seasonal and event staffing availability, promotional offers and rate specials, general security advisories, and invitations to briefings or industry events. The SMS Program is operated by Sentri Security LLC and messages are sent from [SHORT CODE OR 10DLC NUMBER]. Enrollment in the SMS Program is voluntary and is not required to request a quote, to engage Services, or to receive any benefit from Sentri.

9.7 How you opt in (express written consent). You are enrolled in the SMS Program only if you take one of the following affirmative actions:

• text the keyword [SENTRI] to [SHORT CODE OR 10DLC NUMBER];
• check the separate, pre-unchecked SMS consent box on a Website form, quote request, landing page, or event or trade show sign-up, and submit it;
• provide your mobile number and consent in writing on a proposal, Service Agreement, or onboarding form that contains the SMS consent disclosure; or
• ask a Sentri representative to enroll you and then confirm by replying YES to the double opt-in confirmation text we send to that number.

By opting in, you give Sentri your prior express written consent to send marketing text messages to the number you provided, including messages sent using an automatic telephone dialing system, an automated texting platform, or similar technology. Your affirmative act or electronic signature is intended to have the same legal effect as a handwritten signature under the federal E-SIGN Act. Providing this consent is not a condition of purchasing any product or service from Sentri, and declining or withdrawing it will not affect your rates, your eligibility for Services, the staffing of your Site, or the quality of Services you receive.

9.8 Whose number you may enroll. You may enroll only a mobile number that you own or of which you are the customary user, and for which you are authorized to give consent. You must be at least 18 years old. Do not enroll the number of a colleague, employee, tenant, client, or any other person on their behalf. If a number you enrolled changes, is reassigned, or is no longer yours, notify us promptly at sales@sentrisecurity.com or reply STOP, so that we do not message a subsequent subscriber.

9.9 Message frequency and cost. Message frequency varies and will not exceed [4] marketing messages per month, unless a specific campaign discloses a different frequency at the point of opt-in. Message and data rates may apply under your plan with your wireless carrier. Sentri does not charge a fee for the SMS Program, but your carrier may charge for messages sent or received. Contact your carrier if you are unsure what charges apply to you.

9.11 Rejoining the program. If you opt out and later wish to receive marketing texts again, you may opt in again at any time using any method described in Section 9.7. After you opt out, Sentri will not text you asking you to reconsider.

9.12 Help. Reply HELP to any Sentri text message for assistance and we will respond with our program name and contact details. You may also reach us at (800) 925-8843, 24 hours a day, 7 days a week, or at sales@sentrisecurity.com.

9.13 Carriers, delivery, and emergencies. The SMS Program is supported by most major U.S. wireless carriers, but availability is not guaranteed on every carrier, plan, or device. Wireless carriers are not liable for delayed or undelivered messages. Sentri is not responsible for messages that are delayed, blocked, filtered, misdirected, or undelivered for reasons outside our reasonable control, including carrier filtering, network outages, coverage gaps, device settings, or a full inbox. Never use text messaging to report an emergency or an in-progress incident. Inbound texts are not monitored in real time. In an emergency, call 911 first, then our operations center at (800) 925-8843.

9.14 Privacy of your mobile information. Information collected in connection with the SMS Program is handled in accordance with our Privacy Policy. Mobile opt-in data and consent — including your phone number and the fact that you consented to receive texts — are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We disclose this information only to the messaging platforms and service providers that operate the SMS Program on our behalf, solely so they can deliver messages for us, and only under contractual confidentiality and use restrictions. Sentri retains records of opt-in and opt-out requests as required by applicable law and its record-retention policy.

9.15 Changes to or termination of the SMS Program. Sentri may modify, suspend, or discontinue the SMS Program, in whole or in part, at any time and without liability. We will notify enrolled participants of material changes by text, by email, or by posting an updated version of these Terms in accordance with Section 23. Continued participation after a change takes effect constitutes acceptance of the change. Sentri may also remove any participant from the SMS Program at its discretion, including for repeated delivery failures, suspected fraud, or misuse.

9.16 Compliance. Sentri intends the SMS Program to comply with the Telephone Consumer Protection Act and its implementing regulations, applicable state telemarketing and “mini-TCPA” statutes, the CAN-SPAM Act where applicable, the CTIA Messaging Principles and Best Practices, and carrier A2P 10DLC registration requirements. [Before launch, confirm the 10DLC campaign registration and disclosed use case, the consent-capture and record-retention workflow, quiet-hours and calling-time restrictions, and state-specific requirements — including the Florida, Oklahoma, and Maryland mini-TCPA statutes — and obtain counsel review.]

9.17 Recorded lines. Calls to and from our dispatch and operations centers may be monitored or recorded for quality assurance, training, dispatch accuracy, and incident documentation. Where the law of any applicable jurisdiction requires the consent of all parties to a recording, we will provide notice at the start of the call and your continued participation constitutes consent. If you do not consent, tell us and we will discontinue recording or offer an alternative channel.

10. Client Dashboard and Online Portal

10.1 Access. Where included in your engagement, Sentri may provide access to a Dashboard offering visibility into guard performance, patrol and tour data, GPS-verified checkpoints, incident and daily activity reports, schedules, and invoices. Access is a convenience provided in connection with the Services, is licensed and not sold, and may be modified or withdrawn on termination of Services or for cause.

10.2 Accounts and credentials. You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of all credentials issued to you and your Authorized Users, for all activity occurring under those credentials, and for ensuring that credentials are not shared. Notify us immediately at sales@sentrisecurity.com and by telephone if you suspect any unauthorized access.

10.3 Authorized Users. You are responsible for designating Authorized Users, for the scope of access granted to each, and for promptly notifying Sentri when an Authorized User’s access should be revoked — including on termination of that person’s employment or role. Sentri may rely on instructions given by any person using valid credentials or otherwise reasonably appearing to be an Authorized User. You are responsible for your Authorized Users’ compliance with these Terms.

10.4 Acceptable use of the Dashboard. Dashboard content — including incident reports, patrol logs, GPS data, video, and personnel information — may contain sensitive information about individuals, including Security Personnel and third parties. You agree to access and use it only for legitimate security, safety, risk-management, insurance, legal, and site-administration purposes relating to your own Site, and to handle it in compliance with applicable privacy, labor, and data protection laws. You will not publish, sell, or disclose Dashboard content except as necessary for those purposes, as required by law, or with our written consent.

10.5 Personnel data. Data concerning Security Personnel — including location data, time records, and performance information — is made available for your oversight of the Services. It may not be used to make employment decisions about Sentri personnel, to direct their day-to-day employment terms, or for any purpose that would be unlawful if undertaken by an employer. See Section 13.4.

10.6 Accuracy and retention. Reports are generated in the field, sometimes under difficult conditions, and are made available promptly rather than after exhaustive review. They reflect the observations of the reporting officer at the time. Sentri does not warrant that any report is complete, error-free, or suitable as the sole basis for legal, disciplinary, or insurance action. Sentri retains records for the period required by applicable law and its retention policy, and may purge Dashboard data [NUMBER] days after termination of Services. Download anything you need to retain before that period expires.

10.7 Availability. The Dashboard is provided on an “as available” basis and may be unavailable for maintenance, updates, or reasons beyond our control. Dashboard availability is not a Service level and is not a substitute for direct contact with our operations center. Never use the Dashboard to report an emergency or an in-progress incident; call 911 and then our 24/7 line.

10.8 Suspension. We may suspend or terminate Dashboard access immediately, with or without notice, for non-payment, suspected credential compromise, misuse, violation of these Terms, or on termination of Services.

11. Engagement of Security Services

11.1 Scope. The Services to be performed, the Site, the number and type of Security Personnel, hours of coverage, armed or unarmed status, equipment, and rates are set out in the applicable proposal, Service Agreement, work order, or schedule. Anything not expressly included is out of scope.

11.2 Post Orders. Site-specific duties are governed by Post Orders developed jointly by Sentri and the Client. Post Orders are operative instructions to Security Personnel. You are responsible for reviewing and approving Post Orders and for notifying us promptly of any change in Site conditions, hazards, access procedures, emergency contacts, or duties that would require a revision. Where Post Orders conflict with law, Sentri policy, licensing requirements, or officer safety, Sentri policy and applicable law control.

11.3 Changes to scope. Requests to change hours, headcount, armed status, duties, or Sites must be made to your Sentri account manager and are effective only when confirmed by Sentri in writing. Changes may affect rates and require additional lead time, particularly for armed coverage, specialized certifications, or new jurisdictions.

11.4 Minimum shifts and lead times. Unless otherwise agreed in writing: (a) the minimum billable shift is [4] hours; (b) standard staffing requests require at least [48] hours’ notice; (c) emergency or same-day deployment is subject to availability and to an expedited-deployment surcharge; and (d) armed coverage and specialized assignments require at least [72] hours’ notice.

11.5 Overtime, holidays, and premium rates. Hours worked beyond the daily or weekly thresholds set by applicable wage-and-hour law, and hours worked on designated holidays, are billed at the premium rates stated in your rate schedule. Where a jurisdiction imposes a minimum wage, prevailing wage, living wage, or scheduling ordinance that increases our cost of performance, rates may be adjusted on written notice in accordance with Section 15.6.

11.6 Fire watch. Fire watch Services are provided to support a Client’s compliance with directions from a fire marshal, authority having jurisdiction, or insurer during an impairment of fire protection systems. Sentri provides trained personnel to conduct rounds, maintain a log, and report conditions; Sentri does not certify compliance, does not act as the authority having jurisdiction, and does not assume the Client’s underlying legal obligation for life safety or code compliance. The Client is responsible for determining the required patrol frequency, coverage area, and duration, and for notifying the fire department and its insurer as required.

11.7 Armed services and use of force. Where armed Services are agreed, they are performed only by personnel holding current firearm permits required by the jurisdiction. Security Personnel exercise force only as permitted by law and by Sentri policy — generally limited to the defense of themselves or others against an imminent threat of death or serious bodily harm, and consistent with any state-law restrictions. Sentri does not accept instructions to use force to protect property alone, to detain persons beyond what the law permits, or to perform any act constituting excessive force, unlawful detention, or unlawful search. Post Orders purporting to direct otherwise are void.

11.8 Subcontracting. Sentri may use approved, appropriately licensed subcontractors to perform Services, including in jurisdictions where a subcontracted licensee is operationally advantageous. Sentri remains responsible to you for the performance of Services so subcontracted.

12. Nature and Limits of Security Services

12.2 No guarantee of prevention. Security services reduce risk; they do not eliminate it. Sentri does not warrant, guarantee, or represent that the Services will prevent any crime, injury, death, fire, loss, theft, vandalism, trespass, workplace violence, property damage, or other harmful event, or that any such event will be detected, interrupted, or reported. No representation on the Website, in marketing materials, in a proposal, or by any Sentri representative should be understood as such a guarantee.

12.3 Not law enforcement. Sentri is a private company. Security Personnel are not peace officers, do not have police powers, do not have authority to make arrests beyond the citizen’s-arrest and detention authority available to any private person under applicable state law, and do not have authority to conduct searches or seizures. Sentri does not replace, and is not a substitute for, law enforcement, fire, or emergency medical services. Always call 911 in an emergency.

12.4 Observe and report. Unless expressly agreed otherwise in writing, Services are performed on an observe-and-report basis. Security Personnel are trained to deter through visible presence, observe, document, notify designated contacts, and summon public emergency services. They are not required to physically intervene in a violent, armed, or hazardous situation, and Sentri’s policy directs them not to do so where intervention would place them or others at unreasonable risk.

12.5 No medical, fire suppression, or hazmat services. Security Personnel are not emergency medical technicians, firefighters, or hazardous materials responders. They may render assistance within the scope of any certification they hold and as circumstances reasonably permit, but Sentri does not provide medical treatment, fire suppression, rescue, or hazmat response services.

12.6 Third-party systems. Where Services interact with alarm systems, access control, CCTV, gates, radios, or GPS and reporting technology — whether yours or a third party’s — Sentri does not warrant the performance, accuracy, uptime, or coverage of those systems. Cellular and GPS coverage gaps, equipment failure, power loss, network outage, and vendor error may affect data capture and reporting. Sentri is not responsible for the acts or omissions of your other vendors.

12.7 Response times. Any response time, patrol frequency, or check-in interval discussed on the Website or in a proposal is a target based on normal conditions, not a warranty. Actual timing is affected by traffic, weather, distance, concurrent incidents, road and site closures, and other factors outside our control.

13. Personnel and Staffing

13.1 Assignment. Sentri selects, assigns, schedules, supervises, disciplines, and compensates its Security Personnel, and retains sole discretion over these matters. Sentri may substitute personnel at any time to maintain coverage. Sentri will use reasonable efforts to accommodate Client preferences regarding continuity of assigned officers, but Sentri does not guarantee that any particular individual will be assigned to your Site or remain assigned to it.

13.2 Screening and training. Security Personnel are screened, licensed, and trained in accordance with the requirements of the jurisdiction in which they work and Sentri’s internal standards. Sentri does not warrant that screening will identify every fact about an individual’s history, and background checks are subject to the limits of available records and applicable law, including restrictions on the use of criminal history information.

13.3 Removal. You may request removal of any Security Personnel from your Site for any lawful reason, and Sentri will make reasonable efforts to provide a replacement promptly. You may not request removal, and Sentri will not act on a request, where the request is based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.

13.4 No joint employment; independent contractor status. Sentri is an independent contractor. Security Personnel are employees or contractors of Sentri (or of an approved subcontractor) and are not employees, agents, borrowed servants, or joint employees of the Client. The Client shall not exercise direct control over the manner, means, wages, hours, discipline, or employment conditions of Security Personnel, and shall direct all operational concerns to Sentri management rather than to individual officers. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Each party is responsible for its own personnel-related taxes, benefits, and legal obligations.

13.5 Non-solicitation. During any engagement and for [twelve (12)] months afterward, the Client will not directly or indirectly solicit for employment, hire, or engage as a contractor any Security Personnel assigned to the Client’s Site, whether for the Client or for another security provider, without Sentri’s prior written consent. Sentri invests substantially in recruiting, licensing, screening, and training. If the Client breaches this Section, the Client will pay Sentri a placement fee equal to [the greater of $X or Y% of the individual’s annualized compensation] as liquidated damages, the parties agreeing that actual damages would be difficult to ascertain and that this amount is a reasonable estimate and not a penalty. This Section does not restrict general advertising not targeted at Sentri personnel, or the hiring of any individual who responds to such advertising without solicitation. [Confirm enforceability in each operating state; several states restrict no-hire and no-poach terms.]

13.6 Gratuities and side arrangements. The Client will not offer or provide cash payments, gifts of material value, alcohol, or private side agreements to Security Personnel, and will not engage them to perform work outside the agreed scope. Any additional work must be arranged through Sentri.

14. Client Responsibilities

You agree to:

• Provide a safe worksite. Furnish a Site that is safe and compliant with applicable occupational safety, building, fire, and health laws, including safe access, adequate lighting, sanitary facilities, potable water, protection from extreme heat and cold, and a secure place for personnel to be stationed. Where a Site presents known hazards, disclose them in writing before deployment.
• Disclose material risks. Inform Sentri in writing of known or reasonably anticipated threats at or near the Site — including prior incidents, labor disputes, restraining orders, terminated employees of concern, hazardous materials, structural hazards, aggressive animals, or armed persons on the premises.
• Provide access and information. Furnish keys, codes, credentials, alarm and access-control instructions, emergency contact lists, escalation procedures, and any information required for Security Personnel to perform the Services, and update them promptly when they change.
• Maintain equipment. Keep gates, locks, lighting, alarms, cameras, communications equipment, and vehicles that the Services rely on in good working order, and notify Sentri promptly of any failure.
• Comply with law. Obtain and maintain all permits, licenses, and approvals required for your Site, event, or operations, including any permit required for armed security at the Site, and comply with all laws applicable to your premises and activities.
• Give lawful instructions only. Not direct Security Personnel to perform any act that is unlawful, that exceeds their licensed authority, that violates Sentri policy, or that would place them or others at unreasonable risk.
• Cooperate on incidents. Report any incident, complaint, injury, or claim relating to the Services to Sentri promptly and in no event later than [72 hours] after you become aware of it, and cooperate reasonably in any investigation and in the preservation of evidence, including video.
• Handle data lawfully. Comply with applicable privacy, surveillance, recording, and biometric laws with respect to any data collected at your Site, and provide any notices to your employees, tenants, or visitors that the law requires.
• Pay on time. Pay all undisputed amounts when due under Section 15.

15. Fees, Invoicing, and Payment

15.1 Rates. Rates are stated in your proposal, Service Agreement, or rate schedule. Unless stated otherwise, rates are hourly, per officer, and exclusive of taxes, permits, and reimbursable expenses.

15.2 Additional charges. Unless included in your rate schedule, the following are billed separately: overtime and holiday premiums; expedited or emergency deployment; specialized equipment, vehicles, and fuel surcharges; uniforms or equipment specific to your Site; parking and tolls; travel and mileage outside the standard service radius; permits and licensing fees specific to your Site or event; standby or hold time caused by Site conditions; and reasonable costs incurred at your request.

15.3 Deposits and credit. Sentri may require a deposit, retainer, prepayment, or personal or corporate guarantee before deployment, particularly for new Clients, events, short-term engagements, and armed coverage. Sentri may run a commercial credit check and may set, reduce, or revoke credit terms at any time.

15.4 Invoicing and payment terms. Unless otherwise agreed, Sentri invoices [weekly / bi-weekly] in arrears, and payment is due net [15] days from the invoice date. Payment is made by the methods identified on the invoice. All amounts are in U.S. dollars.

15.5 Late payment. Past-due amounts accrue interest at the lesser of [1.5%] per month or the maximum rate permitted by applicable law, from the due date until paid. You are responsible for all reasonable costs of collection, including collection agency fees, court costs, and reasonable attorneys’ fees. Sentri may, on [10] days’ written notice, suspend or terminate Services for non-payment; suspension does not relieve you of accrued obligations. Where Services are suspended or terminated for non-payment, Sentri has no responsibility for any consequence of the absence of coverage at your Site.

15.6 Rate adjustments. Sentri may adjust rates on [30] days’ written notice. Sentri may also adjust rates immediately, on written notice, to pass through increases directly caused by changes in law — including minimum wage, prevailing or living wage, paid leave, health care, scheduling, or payroll tax requirements — or by mandated changes in licensing, training, or insurance costs. If you do not accept an adjustment under this Section, you may terminate the affected Services on [30] days’ written notice without further liability beyond amounts accrued.

15.7 Billing disputes. Dispute an invoice in writing within [15] days of the invoice date, describing the specific items and the basis for the dispute. Undisputed amounts remain payable when due. The parties will work in good faith to resolve billing disputes promptly. Failure to dispute within this window constitutes acceptance of the invoice, except as to amounts you could not reasonably have discovered.

15.8 Taxes. Rates are exclusive of sales, use, gross receipts, and similar taxes. You are responsible for all such taxes other than taxes on Sentri’s net income. Where security services are taxable in a jurisdiction — as they are in Texas under 34 Tex. Admin. Code § 3.333, among others — applicable tax will be added to your invoice. If you claim exemption, provide a valid exemption certificate in advance.

15.9 No set-off. You may not withhold or set off any amount owed to Sentri against a claim or alleged claim against Sentri without Sentri’s written consent or a final judgment or award.

16. Term, Cancellation, and Suspension

16.1 Term. Ongoing Services continue for the term stated in your Service Agreement and, absent a stated term, continue on a month-to-month basis until terminated in accordance with this Section.

16.2 Termination for convenience. Either party may terminate ongoing Services on [30] days’ prior written notice, unless a longer or shorter period is stated in your Service Agreement.

16.3 Cancellation of scheduled shifts, events, and short-term coverage. Unless otherwise agreed in writing:

• Cancellation more than [72] hours before the scheduled start: no charge.
• Cancellation between [24 and 72] hours before the scheduled start: [50%] of the scheduled shift value.
• Cancellation less than [24] hours before the scheduled start, or after personnel have been dispatched: [100%] of the scheduled shift value, subject to the applicable shift minimum.
• Events, holidays, and armed assignments may carry longer cancellation windows as stated in the applicable proposal.

These charges reflect committed labor costs that Sentri cannot mitigate on short notice; the parties agree they are a reasonable estimate of Sentri’s loss and are not a penalty.

16.4 Termination for cause. Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to cure within [10] days of written notice, or immediately and without a cure period if the other party becomes insolvent, makes an assignment for the benefit of creditors, or has a receiver or bankruptcy petition filed against it that is not dismissed within sixty (60) days.

16.5 Immediate suspension or withdrawal by Sentri. Sentri may suspend or withdraw Security Personnel immediately, without prior notice and without liability, where Sentri reasonably determines that: (a) the Site is unsafe or presents an imminent risk to personnel; (b) the Client has directed or permitted unlawful conduct or conduct exceeding Security Personnel’s lawful authority; (c) required licensing or permits are not in place; (d) the Client has failed to pay amounts due after notice; or (e) continued performance would violate law, licensing requirements, or Sentri policy. Sentri will notify the Client as soon as practicable and, where safe and lawful, will work with the Client on an orderly transition.

16.6 Effect of termination. On termination: all accrued fees and expenses become immediately due; you must return Sentri equipment, uniforms, keys, and credentials, and we must return yours; Dashboard access ends; and the provisions that by their nature should survive — including Sections 8, 12, 13.5, 15, 17, 18, 19, 20, 21, 22, and 25 — survive.

17. Insurance

17.1 Sentri’s coverage. Sentri maintains, at its expense, insurance of the types and in the amounts required by applicable state licensing law and by its Service Agreements, which may include commercial general liability, professional liability (errors and omissions), automobile liability, workers’ compensation and employer’s liability at statutory limits, and, where armed Services are provided, coverage appropriate to those Services. Certificates of insurance are available on written request. Coverage limits, terms, and exclusions are set by the applicable policies; the existence of insurance does not expand Sentri’s liability beyond what these Terms provide.

17.2 Client coverage. You are responsible for maintaining property, casualty, crime, business interruption, and liability insurance covering your own Site, property, personnel, and operations, in amounts appropriate to your risk. You acknowledge that the fees charged for Services are not calculated by reference to the value of what is being protected and that Sentri’s Services are not a substitute for insurance. See Section 12.1.

17.3 Waiver of subrogation. To the fullest extent permitted by law and by their respective policies, each party waives all rights of subrogation against the other for loss or damage covered by that party’s property insurance, and each will cause its property insurers to endorse policies accordingly. This waiver does not apply to claims arising from fraud, willful injury, gross negligence, or violation of law.

18. Confidentiality

18.1 Obligation. Each party may receive non-public information of the other that is designated confidential or that a reasonable person would understand to be confidential (“Confidential Information”). This includes Post Orders, security plans, vulnerability assessments, access codes, camera placements, patrol routes and schedules, incident details, rates, and personnel information. Each party will protect the other’s Confidential Information with at least reasonable care, use it only to perform or receive the Services, and disclose it only to personnel and advisors who need it and are bound by comparable obligations.

18.2 Security-sensitive information. Both parties acknowledge that disclosure of security plans, patrol schedules, staffing levels, or system vulnerabilities can create real-world risk. Neither party will publish or disclose such information except as strictly necessary, as required by law, or with the other’s written consent.

18.3 Exclusions and compelled disclosure. Confidential Information does not include information that is or becomes public without breach, was lawfully known without restriction before disclosure, is received from a third party without restriction, or is independently developed. A party may disclose Confidential Information as required by law, subpoena, court order, or regulator, and will, where legally permitted, give the other party prompt notice and reasonable cooperation to seek protective treatment.

18.4 Regulatory and legal disclosure. Sentri may disclose information about the Services, incidents, and personnel to state licensing regulators, law enforcement, courts, and its insurers as required or reasonably necessary, without breach of this Section.

18.5 Duration. Confidentiality obligations continue for [three (3)] years after termination, and indefinitely for information that constitutes a trade secret or whose disclosure would create a security risk.

19. Disclaimers

19.1 Website. THE WEBSITE AND ALL CONTENT, INFORMATION, TOOLS, AND MATERIALS MADE AVAILABLE THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SENTRI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE WEBSITE OR DASHBOARD WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

19.2 Services. Sentri warrants that the Services will be performed in a professional and workmanlike manner, by appropriately licensed and trained personnel, consistent with the standard of care generally applicable to the private security industry in the jurisdiction where the Services are performed. This is Sentri’s only warranty with respect to the Services. EXCEPT AS EXPRESSLY STATED IN THIS SECTION 19.2, AND TO THE FULLEST EXTENT PERMITTED BY LAW, SENTRI MAKES NO OTHER WARRANTY OF ANY KIND REGARDING THE SERVICES AND DISCLAIMS ALL IMPLIED WARRANTIES.

19.3 No guarantee of outcome. Without limiting Sections 12.1 through 12.7, Sentri does not warrant or guarantee any security outcome, the prevention or detection of any event, or any specific response time.

19.4 Exclusive remedy for defective Services. If Services are not performed as warranted in Section 19.2, notify Sentri in writing within [30] days of the performance at issue. Sentri will, at its option, re-perform the deficient Services or issue a credit for the fees attributable to them. This is your exclusive remedy for breach of the warranty in Section 19.2, and does not limit any claim excluded from limitation under Section 20.4.

19.5 Jurisdictional limits. Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the fullest extent permitted, and you may have additional rights.

20. Limitation of Liability and Indemnification

20.2 Exclusion of indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, AND SUBJECT TO SECTION 20.4, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR ANY OTHER THEORY, AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.3 Cap on direct damages. TO THE FULLEST EXTENT PERMITTED BY LAW, AND SUBJECT TO SECTION 20.4, SENTRI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES PAID BY YOU TO SENTRI FOR THE SERVICES AT THE AFFECTED SITE DURING THE [TWELVE (12)] MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) [$______]. Where your use of the Website is not connected to a paid engagement, Sentri’s total liability relating to the Website will not exceed [$100].

20.5 Indemnification.

(a) By you. To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Sentri and its officers, members, managers, employees, agents, and subcontractors from and against any third-party claim, demand, suit, proceeding, loss, damage, liability, fine, penalty, cost, and expense (including reasonable attorneys’ fees) arising out of or relating to: (i) your breach of these Terms or of any Service Agreement; (ii) your violation of law or of any third party’s rights; (iii) conditions at the Site, including unsafe conditions, hazards you failed to disclose, or your failure to maintain equipment the Services rely on; (iv) instructions or Post Orders you gave that were unlawful or exceeded Security Personnel’s lawful authority; (v) your use of the Website, the Dashboard, or Client Data, including any privacy, recording, or data protection violation; or (vi) the negligence or willful misconduct of you or your personnel, agents, tenants, or invitees.

(b) By Sentri. To the fullest extent permitted by law, Sentri will defend, indemnify, and hold harmless the Client and its officers, directors, employees, and agents from and against any third-party claim arising out of bodily injury, death, or damage to tangible property to the extent caused by the negligence or willful misconduct of Sentri or its Security Personnel in performing the Services, and from any claim that the Services as provided infringe a third party’s intellectual property rights.

(c) Comparative fault. Neither party’s indemnity extends to loss to the extent caused by the other party’s own negligence or willful misconduct. Where both parties bear fault, indemnity obligations are allocated in proportion to each party’s share of fault.

(d) Procedure. The party seeking indemnity will give prompt written notice of the claim (delay excuses the indemnitor only to the extent it is prejudiced), give the indemnitor sole control of the defense and settlement (except that no settlement imposing a non-monetary obligation or admission on the indemnitee may be made without its consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnitor’s expense. The indemnitee may participate with its own counsel at its own expense.

20.6 Time limit for claims. To the fullest extent permitted by law, any claim arising out of or relating to these Terms, the Website, or the Services must be filed within one (1) year after the claim accrues, or it is permanently barred. [Confirm enforceability; California generally permits reasonable contractual shortening of limitations periods for contract claims, but not for all claim types — counsel should review, and this Section does not apply where the law prohibits it.]

20.7 Independent allocation. The limitations in this Section apply notwithstanding the failure of the essential purpose of any limited remedy, and apply in the aggregate to Sentri and its personnel and subcontractors, not per claim or per claimant.

21. Dispute Resolution, Arbitration, and Class Action Waiver

21.1 Informal resolution first. Before starting an arbitration or lawsuit, the parties will attempt in good faith to resolve the dispute informally. Send a written Notice of Dispute to Sentri at the address in Section 24, describing the dispute, the relevant facts, and the relief sought, and including your name, Site address, and contact information. Sentri will send a Notice of Dispute to you at your last known address or email. The parties will confer for at least sixty (60) days from receipt. This period tolls any applicable limitations period. If the dispute is not resolved within sixty (60) days, either party may proceed under Section 21.2.

21.2 Agreement to arbitrate. Except as provided in Sections 21.5, 21.6, and 21.7, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the Dashboard, the Services, any Service Agreement, or the relationship between the parties — including the formation, validity, interpretation, breach, enforceability, or termination of this arbitration agreement — will be resolved exclusively by final and binding individual arbitration, and not in court.

21.3 Rules and administration. Arbitration will be administered by the American Arbitration Association (AAA) under its rules in effect when the demand is filed — the Commercial Arbitration Rules where the Client is a business, or the Consumer Arbitration Rules where the AAA determines they apply. The rules are available at adr.org or by calling 1-800-778-7879. A single arbitrator will be appointed under those rules. The arbitrator may award any relief available in court to the individual party seeking relief, and no other, and will issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.

21.4 Governing arbitration law and seat. This arbitration agreement evidences a transaction involving interstate commerce, and the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs its interpretation and enforcement, including the question of arbitrability, notwithstanding the choice of California law in Section 22. The seat of arbitration is Alameda County, California. Hearings will be held in Alameda County, California, or — at the election of a consumer or an individual claimant — in the county where that person resides or where the Services were performed, or by telephone or videoconference. The parties will cooperate to hold hearings remotely where doing so reduces cost and burden.

21.5 Exceptions to arbitration. Either party may: (a) bring an individual action in small claims court in a court of competent jurisdiction, so long as the action remains an individual action in that court; (b) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property or unauthorized disclosure of Confidential Information, pending appointment of the arbitrator; and (c) pursue any claim that applicable law does not permit to be arbitrated.

21.7 Class action and representative action waiver. YOU AND SENTRI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding. This waiver is subject to Section 21.6 and to Section 21.8.

21.8 Severability and blow-up. If the class and representative action waiver in Section 21.7 is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that one) will be severed from arbitration and brought in the state or federal courts located in Alameda County, California, and all other claims will proceed in arbitration. If Section 21.7 is found unenforceable in its entirety, then this entire Section 21 (other than Sections 21.1 and this sentence) is void, and disputes will be resolved in the courts identified in Section 22. If any other provision of this Section 21 is found unenforceable, it will be severed and the remainder enforced.

21.9 Your right to opt out of arbitration. You may opt out of this Section 21 by sending written notice within thirty (30) days after you first accept these Terms (or, if you are an existing client, within thirty (30) days after we notify you of a material change to this Section). Send the notice to sales@sentrisecurity.com with the subject line “Arbitration Opt-Out,” or by mail to Sentri Security LLC, Attn: Legal — Arbitration Opt-Out, 1721 Broadway, Oakland, CA 94612. Include your name, the entity you represent (if any), your Site address, and a clear statement that you are opting out of arbitration. Opting out has no effect on your relationship with Sentri or on the Services — we will not treat it as a reason to decline or terminate an engagement. If you opt out, Sections 21.2 through 21.8 do not apply to you, and disputes will be resolved under Section 22.

21.10 Costs. Payment of filing, administration, and arbitrator fees is governed by the applicable AAA rules, except that where the AAA Consumer Arbitration Rules apply, Sentri will pay the fees those rules allocate to the business, and will pay your share of arbitration fees if the arbitrator determines they would be prohibitive compared with litigation costs. Each party bears its own attorneys’ fees and costs unless a statute or the arbitrator’s award provides otherwise. Sentri will pay arbitration fees when due; the parties agree that the fee-payment provisions of Cal. Code Civ. Proc. §§ 1281.97–1281.98, to the extent applicable and not preempted, are subject to the interpretation adopted in Hohenshelt v. Superior Court (2025).

21.11 Jury trial waiver. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION, EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES ANY RIGHT TO TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW. [Note: pre-dispute jury waivers in contracts are generally unenforceable under California law per Grafton Partners L.P. v. Superior Court, 36 Cal. 4th 944 (2005). This clause is included for disputes governed by the law of other jurisdictions and to preserve the point; counsel should consider replacing it with a judicial reference provision under Cal. Code Civ. Proc. § 638 for California-seated court disputes.]

21.12 Survival. This Section 21 survives termination of these Terms and of your relationship with Sentri.

22. Governing Law and Venue

22.1 Governing law. These Terms, and any dispute arising out of or relating to them, the Website, or the Services, are governed by the laws of the State of California, without regard to its conflict of laws principles, except that the Federal Arbitration Act governs Section 21 as provided in Section 21.4. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22.2 Venue. Subject to Section 21, you and Sentri consent to the exclusive jurisdiction and venue of the state and federal courts located in Alameda County, California for any action not subject to arbitration, and each party waives any objection based on lack of personal jurisdiction, improper venue, or forum non conveniens.

22.3 Local law. Services performed outside California remain subject to the licensing, wage-and-hour, use-of-force, and other mandatory laws of the jurisdiction where they are performed. Nothing in this Section displaces a mandatory rule of the jurisdiction where the Services are provided or where a claimant resides, to the extent that rule cannot be waived by contract.

23. Changes to These Terms

23.1 Updates. We may update these Terms from time to time. The current version is always posted at this URL with the “Last Updated” date at the top.

23.2 Notice of material changes. For material changes, we will provide reasonable advance notice — by posting a prominent notice on the Website, by email to the address associated with your account, or through the Dashboard — at least [30] days before the change takes effect, unless a shorter period is required by law or is necessary to address a legal or security issue.

23.3 Your acceptance. Continued use of the Website or the Services after the effective date of an update constitutes acceptance of the updated Terms. If you do not agree, stop using the Website and notify us to terminate Services in accordance with Section 16. Changes to Section 21 (arbitration) apply prospectively only and do not apply to any dispute of which the parties had actual notice before the change, and you may opt out of a revised Section 21 as described in Section 21.9.

23.4 Existing engagements. Changes to these Terms do not alter the pricing, term, or scope agreed in a signed Service Agreement for its remaining term.

24. Notices

24.1 To Sentri. Legal notices must be in writing and sent to: Sentri Security LLC, Attn: Legal, 1721 Broadway, Oakland, CA 94612, with a copy by email to sales@sentrisecurity.com. Notice is effective on documented delivery.

24.2 To you. We may send notices to the email or postal address associated with your account or inquiry, or through the Dashboard or the Website. Email notice is effective when sent. Keep your contact details current; you are responsible for notices sent to a stale address you failed to update.

24.3 Operational communications. This Section governs legal notices. Day-to-day operational, dispatch, scheduling, and incident communications are handled through the channels agreed with your account manager and our 24/7 line at (800) 925-8843.

25. General Provisions

25.1 Entire agreement. These Terms, together with the Privacy Policy, the Cookies Policy, and any Service Agreement, constitute the entire agreement between you and Sentri regarding their subject matter, and supersede all prior or contemporaneous proposals, negotiations, representations, and understandings, whether written or oral. Neither party has relied on any representation not set out in writing.

25.2 Severability. If any provision is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed. The remaining provisions remain in full force. Section 21.8 governs severability within the arbitration provision.

25.3 No waiver. No failure or delay in exercising a right waives it. A waiver is effective only if in writing and signed by the waiving party, and applies only to the specific instance.

25.4 Assignment. You may not assign or transfer these Terms or any Service Agreement, in whole or in part, by operation of law or otherwise, without Sentri’s prior written consent; any attempt to do so is void. Sentri may assign these Terms to an affiliate or in connection with a merger, reorganization, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.

25.5 No third-party beneficiaries. Except for the indemnified parties identified in Section 20.5, these Terms confer no rights on any third party. In particular, no tenant, visitor, employee, contractor, invitee, or member of the public at a Site is a third-party beneficiary of these Terms or of any Service Agreement, and none acquires any right against Sentri under them.

25.6 Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, wildfire, pandemic or epidemic, public health order, war, terrorism, civil unrest, riot, labor dispute or strike, government action, evacuation order, road closure, failure of utilities, telecommunications, internet, or power, and cyberattack. The affected party will notify the other promptly and use reasonable efforts to resume performance. If a force majeure event continues for more than [30] consecutive days, either party may terminate the affected Services on written notice.

25.7 Relationship. The parties are independent contractors. See Section 13.4.

25.8 Equitable relief. The parties agree that a breach of Sections 8, 13.5, or 18 may cause irreparable harm for which monetary damages are inadequate, and that the non-breaching party may seek injunctive relief in addition to any other remedy, subject to Section 21.

25.9 Interpretation. Headings are for convenience only. “Including” means “including without limitation.” These Terms will not be construed against the drafting party. If these Terms are translated, the English version controls.

25.10 Government clients. If you are a federal, state, or local government entity, additional or different terms may be required by law; those terms will be set out in a separate written agreement and, to the extent of a conflict, will control.

25.11 Export and sanctions. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country subject to comprehensive U.S. sanctions, and are not listed on any U.S. government list of prohibited or restricted parties.

25.12 Survival. Sections 2, 8, 12, 13.4, 13.5, 15, 17.3, 18, 19, 20, 21, 22, 24, 25, and 26 survive termination or expiration.

26. Notice to California Consumers

Under California Civil Code § 1789.3, California residents are entitled to the following notice:

This service is provided by Sentri Security LLC, 1721 Broadway, Oakland, CA 94612; telephone (800) 925-8843.

There is no charge to browse the Website or to submit a quote request. Fees for security Services are as stated in the applicable proposal or Service Agreement. Charges are described in Section 15 of these Terms.

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

California residents may also have rights regarding their personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. Those rights and how to exercise them are described in our Privacy Policy.

27. How to Contact Us

Questions about these Terms, or about the Services:

Sentri Security LLC
Attn: Legal
1721 Broadway
Oakland, California 94612Telephone (24/7): (800) 925-8843
Email: sales@sentrisecurity.com
Web: sentrisecurity.com/contact